New York Cleaning FAQ

Are you licensed and insured? Yes, we are fully bonded and insured.
How do you access my home?
  • You may leave a key on file at our secured office.
  • You may leave a key with your doorman.
  • You may meet the cleaner.
How do I pay for your service? Payments can be made either by cash, check or major credit cards.
What is the cancellation policy? If it is necessary to cancel a cleaning appointment, please notify us at least 24 hours in advance.Please also be sure to inform NY Brite of any changes to your regular cleaning schedule.

*Last minute cancellations are subject to a minimum fee to compensate our cleaners for their time and lost wages.

Should I tip the cleaner? Gratuities, while not required, are greatly appreciated by our cleaning staff.
If I become a regular customer, will I have the same cleaner each time? Yes. If for any reason your regular cleaner is unable to make the scheduled appointment, NY Brite will contact you in advance to ask permission to send another cleaner, or you may reschedule your regular appointment.
What if something in my home gets broken? All of our workers are highly trained and professional. However, if any damage does occur, we will contact you to discuss it. If we missed it, please notify us as soon as possible and we will address the problem.
How do I provide feedback on my cleanings? At NY Brite, we take pride in the good relationship we share with our customers. We contact all new customers after their first cleaning to get feedback and encourage all of our customers to contact our office at any time to give feedback or provide detailed instructions for cleaning their apartment. (To provide us with cleaning feedback, please click here.)
What areas does NY Brite serve? NY Brite is proud to serve clients all across New York City, including in Manhattan, Brooklyn Heights, Williamsburg, Long Island City and Astoria. To check if NY Brite can serve your cleaning needs and location, please contact us.