Are you licensed and insured?

Yes, we are fully bonded and insured.

How do I pay for your service?

Payments can be made either by check or major credit cards.

What is the cancellation policy?

If it is necessary to cancel a cleaning appointment, please notify us at least 24 hours in advance. Please also be sure to inform NY Brite of any changes to your regular cleaning schedule.

*Last minute cancellations are subject to a minimum fee to compensate our cleaners for their time and lost wages.

Should I tip the cleaner?

Gratuities, while not required, are greatly appreciated by our cleaning staff.

If I become a regular customer, will I have the same cleaner each time?

Yes. If for any reason your regular cleaner is unable to make the scheduled appointment, NY Brite will contact you in advance to ask permission to send another cleaner, or you may reschedule your regular appointment.

What if something in my home gets broken?

NY Brite, Inc. is a bonded and insured company with over 30+ years in service. Please let us know in advance if any insurance certificates are required.

How do I provide feedback on my cleanings?

At NY Brite, we take pride in the good relationship we share with our customers. We contact all new customers after their first cleaning to get feedback and encourage all of our customers to contact our office at any time to give feedback or provide detailed instructions for cleaning their apartment. (To provide us with cleaning feedback, please click here.)

What areas does NY Brite serve?

NY Brite is proud to serve clients all across New York City, including in ManhattanBrooklyn HeightsWilliamsburgLong Island City and Astoria. To check if NY Brite can serve your cleaning needs and location, please contact us.